Avdagić-Golub, Elma, Adisa Hasković Džubur, and Belma Memić. “Quality Management As the Basis of Business Company Operations for the Purpose of Customer Satisfaction”. Science, Engineering and Technology 1, no. 1 (April 30, 2021): 52–58. Accessed September 17, 2025. https://setjournal.com/SET/article/view/4.