Bosnia and Herzegovina market research on the use of autonomous vehicles and drones in postal traffic

Authors

  • Amel Kosovac University of Sarajevo, Faculty of Traffic and Communications, Zmaja od Bosne 8, Sarajevo 71000, Bosnia and Herzegovina https://orcid.org/0000-0002-1192-4765
  • Ermin Muharemović University of Sarajevo, Faculty of Traffic and Communications, Zmaja od Bosne 8, Sarajevo 71000, Bosnia and Herzegovina https://orcid.org/0000-0002-4944-9891
  • Alem Čolaković University of Sarajevo, Faculty of Traffic and Communications, Zmaja od Bosne 8, Sarajevo 71000, Bosnia and Herzegovina https://orcid.org/0000-0001-8078-106X
  • Mirza Lakača Express One, Boce 14, Sarajevo 71000, Bosnia and Herzegovina
  • Edvin Šimić University of Sarajevo, Faculty of Traffic and Communications, Zmaja od Bosne 8, Sarajevo 71000, Bosnia and Herzegovina https://orcid.org/0000-0001-8469-6006

DOI:

https://doi.org/10.54327/set2021/v1.i2.9

Keywords:

postal, traffic, drones, autonomous vehicles, delivery

Abstract

New technologies primarily affect the lives of all people, their habits, needs, desires, but also significantly affect the demands placed on various business sectors. Discussions on the increasingly rapid development of technical-technological solutions that can be applied in the postal sector and logistics have a long history. New technologies in all areas bring a constant change in the relationship between companies and their customers, which significantly affect the quality of work and activities. In the years to come, it will be an increasing challenge for postal operators around the world, as well as for other companies, to achieve substantive communication and understanding of their customers through the application of innovative technologies. Understanding and learning about customer issues is key to offering them services that, with their precise targeting of stakeholders, quality, visibility, efficiency, and, perhaps most importantly, flexibility, will be able to meet needs that change so quickly over time. This will be possible with new technologies and innovative solutions. The paper presents a market research on the potential use of autonomous vehicles and drones in the postal sector in Bosnia and Herzegovina. The research is based on a survey questionnaire on the use of drones and autonomous vehicles in the postal sector in the segment of shipment delivery.

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Published

30.10.2021

How to Cite

Bosnia and Herzegovina market research on the use of autonomous vehicles and drones in postal traffic . (2021). Science, Engineering and Technology, 1(2), 32-37. https://doi.org/10.54327/set2021/v1.i2.9

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